Refund policy

 

Cathaya Return & After-Sales Policy

Thank you for shopping at Cathaya. We pride ourselves on creating high-quality, eco-friendly press-on nails. This policy complies with EU consumer rights regulations while clarifying the scope of after-sales services.

All interpretation rights of this policy belong exclusively to Cathaya.

1. Statutory 14-Day Withdrawal Right (EU Requirement)

For unopened, sealed items: You have the statutory right to withdraw from the contract within 14 days of delivery, for any reason.
  • Return condition: Items must be unopened, unused, and in their original, undamaged packaging.
  • Return shipping costs for unopened returns are the buyer’s responsibility.

2. Hygiene Product Exception (No Refund After Unsealing)

Press-on nails are intimate hygiene products. Once the original seal is broken, they cannot be resold for health and safety reasons.
  • After unsealing, we do not accept returns or exchanges for personal reasons.
  • Only claims for manufacturing defects or shipping damage will be considered, in accordance with the warranty terms below.

3. Defective or Damaged Products Warranty

We stand behind the quality of our products. If you receive a product that is defective or was damaged during shipping, please contact us at cathayastyle@gmail.com within 14 days of receipt with your order number and clear photos/videos of the issue.

- Within 7 days after delivery

We offer free replacement or full refund for shipping damage and original factory quality defects, excluding man-made collision, self-damage, or improper operation.

- 7–14 days after delivery

We only accept claims for inherent factory craftsmanship defects. Claims caused by intentional man-made damage, forced bending, forced removal, or deliberate damage after wearing will not be approved.
All claims are subject to our verification and final judgment based on complete, authentic photos and videos provided by the buyer.

4. Exclusion of Liability

The following conditions are not regarded as quality issues, and no after-sales compensation, refund or replacement will be provided:
  • Damage caused by accidental drop, external force breaking, private modification, improper glue use, or water soaking
  • Normal wearing wear, slight diamond falling and fading
  • Intentional misuse, improper handling, or self-inflicted damage after delivery
Claims from deliberate malicious damage will not be accepted.

5. Shipping Address Notice

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.

6. Legal Rights Statement

This after-sales policy does not violate EU consumer statutory rights. It only distinguishes original product quality defects from man-made damage caused by use, and clarifies the hygiene-related no-return rule for unsealed intimate products.

7. Contact Us

For any questions regarding this policy, please contact us at:

Email: cathayastyle@gmail.com